The Site Operations Manager is responsible for the daily management of air and ground operations for a specific geographical region for the company. This position is responsible for daily cost control for the operation which includes monitoring of the operating budget. Included with this budgetary monitoring are appropriate staffing levels and justification for overtime. This position is responsible for customer service for the region. This includes maintaining a 99% on time performance level. This position will be responsible for insuring the implementation, training and proper use of company mandated technology such as E-Courier, real time track and trace and bar code scanners. This position is responsible for staff performance including the review and completion of performance appraisals, disciplinary actions, salary recommendations and staff development. This responsibility includes coordinating training needs for the division. This position will review fleet requirements, i.e. number of vehicles required, operational efficiency of fleet, and fleet age. This position will recommend to management changes to fleet size, type of vehicles required and timing for replacement of vehicles. This position will actively manage the air service vendors contracted with DMC. This includes monitoring daily performance, reviewing routing changes, analysis of operational cost, monitor billings for accuracy, and authorizing payment of vendor invoices.

•This position will require daily review of on-time performance to various clients and of prior days operational issues to resolve the problems communicate and coordinate with other managers to correct issues or ensure compliance with current procedures.

•Daily review of air vendors to ensure on-time performance, review issues and resolves problems as required and communicate any air service changes to all mangers. •Ensure proper staffing levels for all shifts, by hiring the appropriate number of drivers.

•Manage all operations of personnel, which include hiring, disciplinary, and termination, while complying with all of the company’s personnel policies and procedures.

•Monitoring of the operating budget for a specific geographic region including labor/overtime expenses and monitoring all costs associated with the operations of the specific geographic region. Daily management of driver cost including settlement for Independent Contractors and hourly compensation and over time for company drivers. Monitoring daily performance, reviewing routing changes, analysis of operational cost, monitor billings for accuracy, and authorizing payment of vendor invoices.

•Responsible for insuring compliance with the company standards for electronic POD capture using the company’s hand held device. 100% scanner compliance is the goal.

•Responsible for the On Time Performance of the site. Company standard of 99% On Time must be maintained.

•Responsible for fleet requirements, i.e. number of vehicles required, operational efficiency of fleet, and fleet age. This position will recommend to management changes to fleet size, type of vehicles required and timing for replacement of vehicles.

•Inform management of any staffing issue that will create a client service shortfall plan and implement corrective action as required. Insure that all performance evaluations, separation notices and other Human Resources paperwork due from various supervisors are completed and returned to Human Resources on a timely basis.

•Communicate service changes to the various managers. Attend daily meeting with Customer Service staff to review prior days “shift report”, and coordinate corrective action for the issues noted. Communicate on-going issues to senior management and review corrective action that may be necessary.

•Create, review and coordinate all training needs for the division. This includes review of current training program, adjustment of training needs due to changes in security procedures, changes by regulatory bodies, and changes due to client requirements.

Fifth year college or university program certificate; or four to six years related experience and/or training; or equivalent combination of education and experience.

Oversees the DMC operations in the designated region and supervises staff including supervisors, coordinators, warehouse personnel, couriers and independent contractors.

DMC Logistics offers competitive compensation and benefits including paid time off, medical, vision, dental insurance plans, 401(k) plan, and paid holidays.

DMC Logistics is a Drug-Free and Smoke-Free Workplace.